Privacy Policy

Last Updated: 3 June 2026

## 1. Introduction

Life by Will is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book coaching services, join programmes, subscribe to communications, or otherwise interact with us.

This policy complies with the General Data Protection Regulation (GDPR) and applicable Spanish data protection laws.

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## 2. Data Controller

The data controller responsible for your personal information is:

Life by Will

Will Phillips

Passeig de Vilanova 38, Bloque 3 (Barques), 6º 3ª

08870 Sitges, Barcelona

Spain

Email: [will@lifebywill.com]

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## 3. Information We Collect

### Personal Information

We may collect:

* Name

* Email address

* Telephone number

* Billing information

* Country of residence

### Coaching Information

Information voluntarily provided through:

* Coaching questionnaires

* Session bookings

* Email communications

* WhatsApp communications

* Coaching sessions

### Technical Information

* IP address

* Browser type

* Device information

* Website usage data

* Cookies and analytics data

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## 4. How We Use Your Information

We use your information to:

* Deliver coaching services

* Manage bookings and appointments

* Process payments

* Communicate with you

* Provide customer support

* Improve our services

* Send updates you have requested

* Comply with legal obligations

We only collect information necessary to provide our services effectively.

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## 5. Legal Basis for Processing

Under GDPR, we process your information based on one or more of the following legal grounds:

* Your consent

* Performance of a contract

* Compliance with legal obligations

* Legitimate business interests

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## 6. Confidentiality of Coaching Sessions

Your privacy is important.

Information shared during coaching sessions is treated as confidential unless:

* You provide explicit consent to share information

* Disclosure is required by law

* There is a serious risk of harm to yourself or others

Coaching is not therapy, counselling, psychology, psychiatric treatment, or medical advice.

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## 7. Storage and Security

We take reasonable technical and organisational measures to protect your information against:

* Unauthorised access

* Loss

* Misuse

* Disclosure

* Alteration

Your information is stored securely using trusted third-party providers where necessary.

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## 8. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers only where necessary to operate our business, including:

* Website hosting providers

* Payment processors

* Booking systems

* Email marketing platforms

* Professional advisers where legally required

All third-party providers are expected to comply with GDPR requirements.

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## 9. Data Retention

We retain personal information only for as long as necessary to:

* Deliver services

* Meet legal obligations

* Resolve disputes

* Maintain business records

When information is no longer required, it will be securely deleted.

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## 10. Your Rights

Under GDPR, you have the right to:

* Access your personal information

* Correct inaccurate information

* Request deletion of your information

* Restrict processing

* Object to processing

* Withdraw consent

* Request data portability

To exercise any of these rights, please contact us using the details below.

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## 11. Cookies

Our website may use cookies to improve functionality, analyse website traffic, and enhance user experience.

You may disable cookies through your browser settings, although some website functionality may be affected.

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## 12. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.

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## 13. International Data Transfers

Where information is transferred outside the European Economic Area (EEA), appropriate safeguards will be implemented in accordance with GDPR requirements.

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## 14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with the revised date shown at the top.

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## 15. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact: